Frequently Asked Questions

PLACING AN ORDER
What methods of payment do you accept?
How do I track my shipment?
Do you offer gift receipts?
How is sales tax calculated?
What about my privacy?
How do I contact customer service?

SHIPPING
What shipping options do you have available?
Do you ship to APO/FPO addresses?
Do you ship internationally?

RETURNS and EXCHANGES
What is your return policy?
How do I cancel or change my order?
How do I exchange an item?

 

What method of payments do you accept? top
We accept Visa, MasterCard, American Express, Discover and PayPal. When entering your credit card information, please ensure that your billing name is exactly as it appears on your credit card.

If your credit card is from a bank outside of the United States please shop our international site by clicking here.

 

How do I track my shipment? top
You will receive a shipping confirmation via email once your order has left our warehouse that includes a tracking link for your order. Click on the link in the email to view tracking information.

 

Do you offer gift receipts? top
We do not offer gift receipts.

 

How is sales tax calculated? top
We charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.

Note that the taxes presented at time of order submission are only an estimate. Final calculation of applicable taxes will be performed when the order ships, and your credit card is charged.

 

What about my privacy? top
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Rainbowshops.com possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.

 

How do I contact customer service? top
You may reach our Customer Care Center at 1-844-5RAINBOW (1-844-572-4626) Monday-Friday 8:30 AM to 6 PM ET. You may also contact Customer Service via email at customerservice@rainbowshops.com.

 

What shipping options do you have available? top
Please visit our Shipping Information page for more information on shipping options available.

 

Do you ship to APO/FPO addresses? top
We offer standard shipping to APO/FPO addresses. Unfortunately, at this time we do not offer express shipping to APO/FPO. APO/FPO orders can only ship via Standard Shipping.

 

Do you ship internationally? top
Yes, we now ship internationally. Click here to shop our international site.

 

What is your return policy? top
Any new, unused item purchased on Rainbowshops.com may be returned for a full refund within 30 days of delivery. Please review our full return policy prior to returning your item.

 

How do I cancel or change my order? top
Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation. Please call Customer Service at 844-572-4626 immediately if you have placed an order in error.

 

How do I exchange an item? top
Unfortunately, we are unable to perform online exchanges at this time. If you need to exchange any or all of your purchased items, please first check availability on our site. If the preferred item is available, please place a new order and follow the return instructions above to send back your original order.