Returns are easy!
You can return items purchased in their original, unused condition for a full refund of their merchandise value. We accept returns within 30 days of the original ship date.
Please note the following items are final sale and cannot be returned or exchanged: lingerie, bras, panties, shapewear, earrings, gift cards and all items marked Final Sale.
Original shipping and handling fees are not refundable.
However, in the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately by email or telephone. We will reimburse you for the cost of returning the package to us; we will not charge you for the shipping costs of replacement merchandise as long as the item is returned by mail.
Items purchased from a Rainbow store location cannot be returned to Rainbowshops.com.
Credit from your return will be issued to the original form of payment used when the order was placed.
Online purchases can be returned either to Rainbowshops.com or to any of our Rainbow store locations. To find the store location nearest you, please visit our store locator page.
Purchases made using PayPal as a payment method can be returned to stores for a merchandise credit or returned by mail for a PayPal credit. All other returns will be credited to your original form of payment.
Returns by Mail
You will find a Return form enclosed with your order. To return an item, complete the form and enclose it with the merchandise you are returning. Once we receive your return please allow 5 business days for your return to be processed. We will notify you via email of your refund once we have received and processed the returned item. If the return is approved, a credit will be issued in the original form of payment only. Shipping fees on your original order are not refundable. Please allow a minimum of 1 billing cycle for your refund to appear on your credit card statement.
For your convenience, we include a return label in your package. If you choose to use our return label a fee of $6.95 will be deducted from your return credit when we process your return. However, in the unlikely event that we have inadvertently sent you incorrect or damaged merchandise, please notify us immediately by email or telephone, and we will reimburse you for the cost of returning the package to us.
Please follow these instructions for using the return label included with your shipment:
Step 1: Complete the Returns section of the Packing Slip.
Step 2: Place the merchandise and the Packing Slip in the box.
Step 3: Package the return and seal securely with tape.
Step 4: Affix the Return Label to your package (Note: Make sure to cover or remove the original shipping label)
Step 5: Drop your package at any U.S Post Office location, or with your local postal carrier.
You may also choose to return your package via an alternate method of your choice. If so, please label your package clearly, and send it via a prepaid, insured, traceable method.
Address the package to:
Rainbow Returns Center
980 Alabama Avenue
Brooklyn, NY 11207
If you need further assistance with returns or have additional questions please do not hesitate to contact us at 1-844-5RAINBOW (1-844-572-4626) Monday - Friday from 8:30 am to 8:00 pm ET and Saturday - Sunday from 10:00 am to 6:00 pm ET.
Returns to a Rainbow Store
We gladly accept returns to any of our 1,100+ Rainbow stores. Please visit our store locator to find the Rainbow store nearest you.
Simply bring the merchandise you wish to return and the packing slip from your order when you visit the store. Please make sure that all original tags are attached to the merchandise. If you do not have all original tags and the packing slip for your order we will be unable to process your return.
Purchases made using PayPal can only be refunded via merchandise credit when returned to a Rainbow store. We cannot process refunds to your PayPal account from our stores.
All other refunds at stores will be made to the original form of payment.